Returns & Replacements

Please refer to the following return policies and solutions for causes originated by Lingerie-queen:

Quality Problem

In essence this means that faulty products can be returned to Lingerie-queen by confirm the obvious quality defects as follows:

* Stain;

* Ripping;

* Zipper malfunction;

* Low quality of workmanship;

* The falling of beading and sequin;

* Huge deviation between the receiving and the one displayed in the image;

* Color differentia;

* Poor parcel packing.

A Full Refund (Item fare) is offered for the occurrence of above situation.

Please ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the return shipping fee for package return. Lingerie-queen will proceed to full refund as long as receiving the returning package. It is fully appreciated for customer provide of related tracking information.

We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

The policy of Quality Problem is adoptable by items in none custom made and custom made mode.

Size Issue

For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to service@lingerie-queen.com  for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 2-3 business days.

Please find the following criteria for RMA originated by size deviation in different processing mode:

* Custom Made

* Deviation on the original size for over 2CM

* None Custom Made

* Deviation on the original size for over 3CM

A Full Refund (Item fare and shipping fee) is offered for the occurrence of above situation.

Please ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the fee for package return. Lingerie-queen will proceed to full refund as long as receiving the returning package. It is fully appreciated for customer provides of related tracking information.

We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.

Item out of stock

Under certain circumstance for item may out of stock or insufficient of material during the product processing period. Lingerie-queen customer service team may contact customer and giving proper solution or notification to the situation. Customer may ask for Full Refund (Item fare and shipping fee) in the event of no receiving email of relevant notification.

Lingerie-queen will offer reshipping service in the event of accessories of order are out of stock, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

The policy is adoptable by items in none custom made and custom made mode.

In delay of order processing

The delay of order processing may affect using of product or unable of reaching the estimated delivery date. Lingerie-queen may offer full refund for none custom made and custom made order in the event of above situation.

The policy is adoptable by items in none custom made and custom made mode.

In delay of international shipment

Please be kind understanding for Lingerie-queen is unable of control the international shipment after the package been dispatching from the sorting center. For order was delayed due to the international shipment in whereof the package was shipped under normal processing period, Lingerie-queen shall offer refund on the shipping fee.

The policy is adoptable by items in none custom made and custom made mode.

Wrong item or package sent/Missing product

Full refund is offered for the miss and wrongly shipping of package.

Lingerie-queen will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

Please be sure to open the parcel and checking the content of items before sign to receive.

The policy is adoptable by items in none custom made and custom made mode.

Lost package

For customer hasn’t received the package after 10 days of dispatching from Lingerie-queen sorting center. It is acceptable for customer offer shipping claim via service@lingerie-queen.com  for further checking on the shipment with the following criteria:

1. Order #

2. Item #

3. Tacking #

4. Request: refund or return

5. The answer to the following questions are required:

A. If you have checked the package all around the house?

B. If you inquired your relatives or neighbor for package receiving?

C. If you ever contacted the shipping carrier?

D. If the package been detained by the customs?

Lingerie-queen will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

Please refer to the following return policies and solutions for action taken from customer:

The policy is adoptable by items in none custom made and custom made mode.

Please refer to the following return policies originated by customer’s own causes and views:

No longer needing the item or do not like it anymore

Customer may return the package to the designated shipping address, and cover the fare for package return with the confirmation of their eligibility for return with customer service before sending items back.

The policy is adoptable by items in none custom made and custom made mode.

Providing of wrong information for order processing.

Under circumstance for Lingerie-queen processed the order by strictly following the size selected from customer. Lingerie-queen shall offer the solution In the event of customer realized the size expected was incompatible to the receiving.(Customer provide the wrong information for order processing).

Please contact our customer service through here for further requisition.

Customer may return the package to the designated shipping address, and cover the fare for package return after receiving return authorization from customer service.

The policy is adoptable by items in none custom made and custom made mode.

Returns & Replacements

Q:Can i return products after purchasing for a refund or replacement?

A:You may return most new items(must contain all original packaging and accessories) sold and fulfilled by Linterie-queen.com within 7 days of delivery for a refund or replacement. We are unable to accept goods back if they have been damaged or have excessive ware. The refund will not include the shipping fees. It might take up to 10 working days for the refund to be issued.

Q:What is the process to replace faulty product?

A:To return faulty product, please fill out an RMA form. Instructions can be found on RMA form. Return the faulty product/s together with the printed RMA form. Linterie-queen.com cannot accept returned goods without a completed RMA form being included with the returned Goods.

Q:What do I need to return with the product?

A:All returned products must be in their original packaging with all included accessories intact. This RMA number must be clearly displayed on the outside of the Packaging. If you do not FIRST apply and send the RMA number with the goods, we will not accept the goods for processing and you will bear all associated costs.

Q:When I return the goods, who will be responsible for freight and other costs involved in returning the goods to our repair centre?

A:The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Linterie-queen.com. Shipping and handling fees shall not be credited to your account. Linterie-queen.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.

Q:How can I receive advance replacement product?

A:We are unable to provide an advance replacement product service.

Q:Can i exchange a item for a different item after the purchase?

A:Yes we maybe able to exchange your items to a similar model. Please note there will be a charge - restocking fee of 10% of the value of the item. Please contact our Customer Service first.

Q:What happens if Linterie-queen.com is unable to replicate the fault for products returned under the RMA process?

A:If there is no fault found Linterie-queen.com will charge a minimum of $10 inspection fee. So please make that you have consulted one of our Customer Service Rep's before sending goods back to us.

Q:How do I minimize the risk of being charged for returned RMA products?

A:Apply care to your initial assessment of the fault to assist with accuracy and describe the fault with clarity, detailing the specific situation or context likely to be contributing to the cause of the fault.

Q:What is the expected replacement time frame?

A:We prioritize the assessment and replacement of faulted Goods, and generally, 3 - 5 working days are required for this task, excluding shipping times associated with the movement of goods to and from our repair centre.

Q:Can Linterie-queen.com replace a returned product with a different model from that returned?

A:Yes, if the returned model is no longer available, replacements will be the closest available functionally equivalent model, however, Linterie-queen.com reserves the right to replace returned products with newer models which may not be functionally compatible with the original system in which they were used.